Frequently Asked Questions

Here's the most frequently asked questions. If should need any further information please don't hesitate to talk to us directly
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The client : Frequently Asked questions

FIRST STEPS
Inscription starts on your first order. During this stage we will accompany you at each step of you 3D printing experience. Once the project has been configured and the order has been paid for your project will be broadcast to the Freelabster community. You will receive a number of propositions from which you can select your preferred contact. Money is unblocked on the validation that the order has been received.
Become a freelabster
Once the order has been paid for and the project has been published, the freelabsters interested will bid to do it. It is up to you to select a Freelabster. You can see the pricing they propose as well as their certification (silver, platinum or gold) as well as any comments by precedent clients.
FREELABSTERS ARE OFFERING A LOWER PRICE?
Freelabster is similar to a market place. It is possible that many Freelabsters
CAN I BE REIMBURSED ?
We promise to reimburse if the Freelabster is unable to satisfy your order
HOW DOES THE MODULATION PROCESS FUNCTION?
With the difference of a printing project, you can publish free of charge your modeling request. We will put you in contact with numerous Freelabsters and you can select which one you would like to use. Payment for the object is made once you have chosen your Freelabster.
ARE ALL TRANSACTIONS DONE BY SECURE PAYMENT ?
Our entire infrastructure is PCI DSS certified (in line with the banking security guidelines) All banking information does not pass through our servers (it is therefore never at any time stocked in our servers).They are sent directly to the payment processor Stripe from directly from our navigator. The security is therefore guaranteed by a leader in online payment.
WHAT IS THE FREELABSTER QUALITY CHARTER ?
To ensure always high quality fabrication and excellent service, we feel that it is essential that the Freelabster.com charter reflects the Freelabster community : passionate, committed, communicative and high quality fabrication
WHAT CAN I DO IF THERE IS A PROBLEM ?
We will open a complaints file. If it is the Freelabster's fault, we will offer you the re-print free of charge.
Frequently Asked Questions
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